UCAS is the organisation responsible for processing applications to courses in higher education in the UK. Over half a million people used the service last year and thousands more used the specialist admissions services run for graduate teachers, nurses and midwives and social workers.
With 250 Travelodges all over the UK travellers are never far from a good night’s sleep. However, with well over 60,000 calls per week being received at the Travelodge Reservation Centre in Dudley, sleep is the last thing on anyone’s mind. The good news is that recent changes to the allocation of shifts and rotas have meant that management can now sleep easy and customers are assured first class service.
DAS is the largest legal expenses insurer in Europe. Since the introduction of Q-Max Workforce Management, DAS UK is continuing to provide outstanding customer service from its Bristol based call centre, but with greatly improved management of its resources.
