Since the introduction of the first version of Q-Max in 1993 there has been a new release of the product every 18 months. There have also been more frequent releases where Q-Max has brought new benefits to its customers as quickly as possible. Every new release includes user inspired enhancements, as Q-Max works in close
co-operation with its customers.

All new releases of Q-Max are free of charge to customers with a maintenance agreement. Therefore, allowing users to future proof and protect their investment in Workforce Management without additional, non-budgeted expenditure.

Q-Max remains committed to providing proven software to enable Customer Contact Centres to establish measurable goals, develop long-term staffing plans, deploy resources, manage employee performance, evaluate results and implement on-going improvements.