Q-Max holds a database containing information on call forecasts, agent schedules, agent attendance, budgets and forward planning for your Contact Centre. Over time, this database builds into a valuable resource. The standard Q-Max software gives good access to this information, with more than 40 standard reports, and the ability to export reports to spreadsheets and web browsers. The Data Access Toolkit (DAT) is an additional module which gives you an increased level of access to the Q-Max database.

The DAT is a programmers’ toolkit, which allows you to read data from the Q-Max database using your own Visual Basic programs. With almost unlimited access to the Q-Max data, you can write applications to read whatever information you require to integrate with other systems. For example, you could write programs to integrate Q-Max information into HR or “time and attendance” systems, export Q-Max information to a data warehousing system, or you could just write your own custom reports.

The DAT is supplied with full documentation and sample source code to shorten your learning curve, and training is available if required. Using the DAT is fast in two ways. First of all, the simple programming interface provided by the DAT shortens your program development time. Second, the programs you write will connect to the Q-Max Database Server, which will search and retrieve data from the database tables for you. So you take advantage of the excellent run-time performance of the Q-Max Database Server.

For more information about the Data Access Toolkit, please take a look at the Data Access Toolkit.pdf.