EDF Energy is one of the largest energy companies in the UK. It employs nearly 12,000 people and supplies gas and electricity to over 5 million customers in addition to being a major power generator. EDF Energy is also one of the largest developers of offshore wind generation of electricity in the UK.
UCAS has selected Q-Max Workforce Management for scheduling and forecasting in its Customer Service Unit. UCAS answers more than 1.2 million calls per year with as many as 15,000 per day during Clearing in the month of August.
Devon & Cornwall Constabulary witnessed a significant improvement in response times to calls on Halloween and Bonfire Night as a result of the installation of Q-Max Workforce Management software in its call centre in April 2005.
