| British Airways |
| “The benefits of Q-Max not only directly effect our business management but also mean that our customers receive an improved customer service and the Call Centre staffs at BA also enjoy more sociable rosters.” |
| Molly Power, UK Planning & Operations Manager for Telephone Sales |
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| Chelsea Building Society |
| “Q-Max impressed us in several ways. Firstly as a company, everyone we met was incredibly knowledgeable in terms of call centres. We were particularly impressed that all the consultants and trainers were former call centre managers and certainly knew their stuff. As a company Q-Max does not just bring a software solution, it brings a host of experience of the sector as part of the implementation process. The product is based on fantastic algorithms – it was clear from the start it was more than capable of doing the job for us.” |
| John Talbot, Resource and Planning Manager |
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| IKANO |
| “Since working with Q-Max we have seen improved efficiency in terms of resourcing. We have been able to control headcount without any drop in service levels. In fact we are typically under budget in terms of both headcount and overtime. There are not many call centres that can say that.” |
| Kirsty Riley, Operations Manager – Service Delivery |
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| Holiday Extras |
| Coventry Building Society |
| CPC |
| Interflora |
| RNID |
| Sun Life |
| Northern Rock |
| DHL |
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