| Q-Max is a powerful day to day management
tool that allows Contact Centre Managers to calculate, in advance,
the number of staff required to respond to customer demand.
This means the Contact Centre can be run proactively ensuring
maximum call handling during times of high demand providing
efficient customer service while avoiding call peaks and troughs.
“Q-Max receives call data from the Management Information
System and
uses this data to produce a work forecast for the coming weeks.
The software will produce a schedule showing the number of
agents required for every 15 minute period of the day to meet
forecast demand and required quality of service targets.
Q-Max will generate a schedule of shift patterns to ensure
the closest possible match of staff required to meet the projected
level of service. The software automatically takes into account
contractual or legislative and personal requirements such
as start times, holidays, training and breaks.
Q-Max meets all of these needs in a single easy to use package.
If you would like more information please take a look
at the What
You Get and Techie Stuff pdfs.
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