Every year the national news reports on A-level results day. However, at Netcall, and probably most universities, it’s known as ‘Clearing’....

It is interesting that 40% of customers using self-service also contact the call centre (Orange) while 82% of store visitors make a follow up phone call (Orange). Customers evidently need...

Moving from unconnected contact to integrated customer experience means ensuring continuous improvement for people, process and technology. As each team participates in the workflow, they monitor and contribute to a...

​When focusing on your customers’ experience, it can be easy to neglect your back-office CRM system. Keeping your data organised and up-to-date is imperative to your marketing campaigns, sales cycle...

Customer experience (CX) to some can seem like the story of the sword and the stone. Many choose to embark on the conquest, but not all succeed in their journey....

​Cairn Housing and The Highland Council enhance service delivery using Netcall’s Customer Experience Manager to deliver a 360° customer view....